Global Certificate in Customer Engagement: AI-Powered

Name: Global Certificate in Customer Engagement: AI-Powered
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Global Certificate in Customer Engagement: AI-Powered: a certificate course that underscores the significance of AI-driven customer engagement in today's technology-infused world. This course addresses the rising industry demand for professionals skilled in AI-powered customer engagement, a critical aspect of digital transformation.

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AboutThisCourse

Through this program, learners acquire essential skills to design, implement, and manage AI-driven customer engagement strategies that drive business growth and customer satisfaction. By blending theoretical knowledge with practical application, this course equips learners with the necessary tools for career advancement. Learners will gain a comprehensive understanding of AI-powered customer engagement technologies, data analysis, and strategic planning, making them highly valuable in the job market. Enroll in this course and stay ahead of the curve in the rapidly evolving world of customer engagement, where AI and data-driven decision-making are becoming increasingly important.

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CourseDetails

• Unit 1: Introduction to AI-Powered Customer Engagement
• Unit 2: Understanding Artificial Intelligence (AI) and Machine Learning (ML)
• Unit 3: AI in Customer Data Analysis
• Unit 4: AI-Driven Customer Segmentation and Personalization
• Unit 5: AI-Powered Chatbots and Virtual Assistants
• Unit 6: AI and Sentiment Analysis in Customer Feedback
• Unit 7: AI-Enhanced Social Media Monitoring for Customer Engagement
• Unit 8: Ethical Considerations in AI-Powered Customer Engagement
• Unit 9: Future Trends: AI in Customer Engagement
• Unit 10: Implementing AI-Powered Customer Engagement Strategies

CareerPath

The Global Certificate in Customer Engagement: AI-Powered prepares professionals for a variety of exciting roles in the UK job market. This 3D Google Chart pie visualization illustrates the percentage distribution of four key positions: 1. **Customer Engagement Specialist** (30%): These professionals leverage AI-powered tools to enhance customer interactions, improve retention, and increase customer lifetime value. 2. **AI Customer Service Engineer** (40%): With a focus on AI implementation, these engineers develop, maintain, and enhance AI-based customer support systems, ensuring seamless integration and excellent user experiences. 3. **Conversational Designer** (20%): These designers create and optimize conversational interfaces, such as chatbots and voice assistants, for enhanced customer engagement and satisfaction. 4. **AI Ethics Manager** (10%): In this role, professionals ensure that AI-powered customer engagement tools are aligned with ethical guidelines, promoting responsible AI practices and maintaining customer trust.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER ENGAGEMENT: AI-POWERED

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London School of International Business (LSIB)

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05 May 2025

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