Professional Certificate in Diversity & Inclusion in Hospitality

Name: Professional Certificate in Diversity & Inclusion in Hospitality
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The Professional Certificate in Diversity & Inclusion in Hospitality is a crucial course designed to meet the growing industry demand for professionals who can foster inclusive environments. This certificate program emphasizes the importance of diversity and inclusion in delivering exceptional guest experiences and driving business success in the hospitality sector.

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AboutThisCourse

By enrolling in this course, learners will develop essential skills to navigate complex cultural dynamics, manage diverse teams effectively, and create inclusive services that cater to a wide range of customer needs. The course equips learners with the knowledge and tools necessary to promote diversity and inclusion, making them highly valuable job candidates in today's hospitality industry. Through real-world case studies, interactive exercises, and expert instruction, learners will gain practical experience in implementing diversity and inclusion strategies that can lead to increased customer satisfaction, employee engagement, and improved bottom-line results.

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CourseDetails

• Understanding Diversity & Inclusion in Hospitality: An Overview
• The Business Case for Diversity & Inclusion in Hospitality
• Types of Diversity: Race, Gender, Age, Religion, Disability, and Sexual Orientation
• Unconscious Bias and its Impact on Decision Making in Hospitality
• Creating an Inclusive Workplace Culture in Hospitality
• Diversity & Inclusion Strategies for Recruitment and Retention
• Inclusive Customer Service in Hospitality: Understanding and Catering to Diverse Customer Needs
• Diversity & Inclusion Training for Hospitality Staff
• Measuring the Impact of Diversity & Inclusion Initiatives in Hospitality
• Case Studies and Best Practices in Diversity & Inclusion for Hospitality

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN DIVERSITY & INCLUSION IN HOSPITALITY

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London School of International Business (LSIB)

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05 May 2025

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