Advanced Certificate in Smarter Journey Mapping

Name: Advanced Certificate in Smarter Journey Mapping
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The Advanced Certificate in Smarter Journey Mapping is a comprehensive course designed to equip learners with essential skills for creating customer-centric solutions in today's dynamic business landscape. This course emphasizes the importance of understanding customer needs, behaviors, and emotions throughout their journey, and how to design seamless, intuitive, and differentiated experiences.

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AboutThisCourse

In an era where customer experience is a key driver of business success, this course is highly relevant and in demand across various industries. Learners will gain hands-on experience with industry-leading tools and methods for journey mapping, enabling them to drive innovation, increase customer loyalty, and improve business outcomes. By completing this course, learners will be well-positioned to advance their careers as journey mapping specialists, customer experience designers, or user experience researchers, among other related roles. With a focus on practical application, this course provides learners with the skills and knowledge they need to create smarter journey maps that drive real-world impact.

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CourseDetails

• Customer Experience
• Journey Mapping Tools
• Data Analysis for Journey Mapping
• Design Thinking in Smarter Journey Mapping
• Stakeholder Engagement
• Digital Transformation and Journey Mapping
• Measuring and Quantifying Customer Journeys
• Advanced Journey Mapping Techniques
• Personalization in Customer Journeys

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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ADVANCED CERTIFICATE IN SMARTER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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