Certificate in Customer Advocacy: Social Media Strategies
-- ViewingNowThe Certificate in Customer Advocacy: Social Media Strategies is a comprehensive course designed to empower learners with the essential skills needed to thrive in today's digital landscape. This course highlights the importance of social media as a powerful tool for customer advocacy, enabling businesses to build strong relationships with their customers and foster brand loyalty.
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โข Unit 1: Introduction to Customer Advocacy and Social Media Strategies
โข Unit 2: Social Media Platforms for Customer Advocacy
โข Unit 3: Building a Social Media Presence for Customer Advocacy
โข Unit 4: Engaging Customers through Social Media
โข Unit 5: Creating and Curating Content for Customer Advocacy
โข Unit 6: Monitoring and Measuring Social Media Metrics
โข Unit 7: Handling Customer Complaints and Feedback on Social Media
โข Unit 8: Leveraging Influencers and Brand Ambassadors
โข Unit 9: Social Media Policy and Compliance
โข Unit 10: Future Trends in Social Media Strategies for Customer Advocacy
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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