Executive Development Programme in Creating a Customer-Centric Vision

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The Executive Development Programme in Creating a Customer-Centric Vision is a certificate course that emphasizes the importance of customer-centric strategies in today's business landscape. This program is designed to meet the industry demand for professionals who can lead customer-centric transformations and deliver exceptional customer experiences.

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AboutThisCourse

Throughout the course, learners will develop essential skills in customer experience management, design thinking, and data-driven decision making. They will gain a deep understanding of customer needs and behaviors, and learn how to create customer-centric strategies that drive business growth and profitability. By earning this certificate, learners will demonstrate their commitment to customer-centricity and their ability to lead customer-focused initiatives. This will equip them with a competitive edge in their careers and open up new opportunities for advancement in a variety of industries.

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CourseDetails

• Understanding Customer-Centricity
• Importance of a Customer-Centric Vision
• Developing a Customer-Centric Strategy
• Customer Experience (CX) Management
• Voice of the Customer (VoC) Programs
• Customer Journey Mapping
• Data-Driven Decision Making for Customer-Centricity
• Building a Customer-Centric Culture
• Metrics and KPIs for Customer-Centric Organizations
• Case Studies on Successful Customer-Centric Transformations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN CREATING A CUSTOMER-CENTRIC VISION
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London School of International Business (LSIB)
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05 May 2025
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