Professional Certificate in SLA Metrics & Measurement

Name: Professional Certificate in SLA Metrics & Measurement
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The Professional Certificate in SLA Metrics & Measurement is a comprehensive course designed to equip learners with the essential skills needed to excel in service level agreement (SLA) management. This program focuses on the importance of SLA metrics and measurement in managing and optimizing the quality of IT services, a critical aspect of modern business operations.

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AboutThisCourse

In an era where businesses increasingly rely on IT services, the demand for professionals with a deep understanding of SLAs has surged. This course provides learners with the knowledge and tools to monitor and manage SLAs effectively, enabling organizations to maintain high levels of service quality and customer satisfaction. By completing this program, learners will develop a strong foundation in SLA metrics and measurement, preparing them for career advancement in IT service management, operations, and related fields. The course covers key topics such as SLA development, service measurement, reporting, and improvement, ensuring learners have a well-rounded understanding of SLA management.

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CourseDetails

• Understanding SLA Metrics
• Key Performance Indicators (KPIs) in SLAs
• Measuring Service Availability and Reliability
• Tracking Service Response and Resolution Time
• Customer Satisfaction Surveys and Analysis
• Root Cause Analysis for SLA Failures
• Implementing Continuous Service Improvement
• Data Analysis and Reporting for SLAs
• Legal and Compliance Considerations in SLAs
• Best Practices in SLA Metrics & Measurement

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN SLA METRICS & MEASUREMENT

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London School of International Business (LSIB)

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05 May 2025

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