Executive Development Programme in Immersive CX & Innovation
-- ViewingNowThe Executive Development Programme in Immersive CX & Innovation is a certificate course designed to empower professionals with the skills to create immersive customer experiences (CX) and drive innovation. In today's experience-driven economy, this course is essential for career advancement and success.
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Unit 1: Introduction to Immersive Customer Experience (CX) & Innovation
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Unit 2: Design Thinking & Human-Centered Design for CX
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Unit 3: Leveraging Technology for Immersive CX
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Unit 4: CX Strategy & Metrics for Business Impact
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Unit 5: Innovation Culture & Leadership in CX
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Unit 6: Customer Journey Mapping & Touchpoint Optimization
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Unit 7: Storytelling & Content Creation for Immersive CX
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Unit 8: Data Analytics & Insights for CX Innovation
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Unit 9: Change Management & Scaling for Enterprise-Wide CX Impact
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Unit 10: Future Trends & Challenges in Immersive CX & Innovation
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
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- TwoThreeHoursPerWeek
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