Executive Development Programme in Immersive CX Management

Name: Executive Development Programme in Immersive CX Management
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The Executive Development Programme in Immersive CX Management is a certificate course designed to empower professionals with the skills to create immersive customer experiences (CX). This programme is crucial in today's business landscape, where customer experience is a key differentiator.

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AboutThisCourse

It addresses the increasing industry demand for professionals who can design and manage exceptional customer journeys. Through this course, learners will gain essential skills in strategic thinking, customer journey mapping, design thinking, and data-driven decision making. They will learn to create immersive experiences that drive customer loyalty and business growth. The course also provides opportunities for networking with industry peers and experts. By the end of the programme, learners will be equipped with the tools and strategies to drive CX innovation in their organisations. This will not only enhance their career prospects but also contribute to the overall success of their organisations. The Executive Development Programme in Immersive CX Management is a valuable investment in professional development for anyone looking to advance in their career in customer experience management.

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CourseDetails

• Immersive CX Management: An Introduction
• Understanding Customer Experience (CX)
• Designing Immersive Customer Journeys
• Leveraging Technology for Immersive CX
• Implementing Data-Driven CX Strategies
• CX Metrics and KPIs for Immersive Experiences
• Building a Customer-Centric Culture
• Change Management in Immersive CX Transformation
• Case Studies in Immersive CX Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN IMMERSIVE CX MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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