Executive Development Programme in Scaling Remote Customer Service

Name: Executive Development Programme in Scaling Remote Customer Service
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The Executive Development Programme in Scaling Remote Customer Service is a certificate course designed to meet the growing industry demand for exceptional customer service in the remote work landscape. This program emphasizes the importance of remote customer service in today's digital world and provides learners with essential skills to advance their careers in this field.

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AboutThisCourse

By enrolling in this course, learners will gain a deep understanding of the best practices, tools, and technologies for delivering exceptional customer experiences in remote settings. The course covers critical topics such as remote team management, effective communication, customer service analytics, and digital transformation. Upon completion, learners will be equipped with the skills and knowledge necessary to lead and manage remote customer service teams, drive customer satisfaction, and contribute to their organization's success. In summary, this Executive Development Programme offers a unique opportunity for professionals to advance their careers in remote customer service and gain a competitive edge in the industry. With a focus on practical skills and real-world applications, learners can apply their newfound knowledge immediately and make a positive impact in their organizations.

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CourseDetails

• Unit 1: Introduction to Scaling Remote Customer Service
• Unit 2: Understanding Customer Service Metrics for Remote Teams
• Unit 3: Building and Managing a Remote Customer Service Team
• Unit 4: Leveraging Technology for Scaling Remote Customer Service
• Unit 5: Remote Customer Service Channels and Omnichannel Strategies
• Unit 6: Training and Development for Remote Customer Service Agents
• Unit 7: Quality Assurance and Performance Management in Remote Customer Service
• Unit 8: Change Management and Continuous Improvement in Scaling Remote Customer Service
• Unit 9: Customer Experience Management in Remote Customer Service
• Unit 10: Best Practices for Scaling Remote Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SCALING REMOTE CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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