Executive Development Programme in Customer-Centric Digitalization

Name: Executive Development Programme in Customer-Centric Digitalization
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The Executive Development Programme in Customer-Centric Digitalization is a certificate course designed to empower professionals with the essential skills needed to thrive in the digital age. This programme emphasizes the importance of a customer-centric approach in digital transformation, making it highly relevant in today's technology-driven business landscape.

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AboutThisCourse

With the rapid growth of digital technologies, there is an increasing industry demand for professionals who can lead digitalization initiatives that put customers at the heart of business strategies. This course equips learners with the necessary skills to drive customer-centric digitalization, thereby opening up numerous opportunities for career advancement. Through a combination of theoretical knowledge and practical applications, learners will gain a comprehensive understanding of digitalization trends, customer experience management, data analytics, and digital marketing. By the end of this programme, learners will be able to strategically leverage digital technologies to improve customer satisfaction, increase operational efficiency, and create new growth opportunities.

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CourseDetails

• Unit 1: Introduction to Customer-Centric Digitalization
• Unit 2: Digital Transformation and its Impact on Business
• Unit 3: Customer Experience Management in the Digital Age
• Unit 4: Digital Channels and Customer Engagement
• Unit 5: Data Analytics and Customer Insights
• Unit 6: Digital Marketing Strategies
• Unit 7: Personalization and Customer Segmentation
• Unit 8: Agile Methodologies and Digital Innovation
• Unit 9: Change Management and Digital Adoption
• Unit 10: Measuring Success - Digital KPIs and Metrics

CareerPath

The **Executive Development Programme in Customer-Centric Digitalization** is designed to equip professionals with the necessary skills to excel in today's digital landscape. In this dynamic field, several roles have gained significant traction in the UK job market. The following 3D pie chart provides a visual representation of the distribution of these roles: 1. **Digital Marketing Manager**: A digital marketing manager is responsible for creating and implementing marketing campaigns, utilizing digital channels to promote products or services and increase brand awareness. In the UK, the average salary for this role is around £45,000 per year. 2. **Customer Experience Manager**: A customer experience manager focuses on improving customer interactions and satisfaction at every touchpoint. This role typically offers a salary range between £35,000 and £60,000 per year in the UK. 3. **CRM Manager**: CRM (customer relationship management) managers are in charge of managing and implementing CRM strategies to improve customer relationships and boost sales. The average salary for this role in the UK is approximately £40,000 per year. 4. **Data Analyst**: Data analysts collect, process, and interpret complex data sets to help businesses make informed decisions. This role offers a salary range between £25,000 and £50,000 per year in the UK. 5. **UX/UI Designer**: UX/UI designers create user-centric products by focusing on user experience and interface design. The average salary for a UX/UI designer in the UK is around £40,000 per year. These roles represent a snapshot of the ever-evolving customer-centric digitalization landscape. As a professional in this field, staying up-to-date with job market trends and skill demand is crucial to your success.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER-CENTRIC DIGITALIZATION

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London School of International Business (LSIB)

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05 May 2025

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