Executive Development Programme in Omnichannel Change Management
-- ViewingNowThe Executive Development Programme in Omnichannel Change Management is a certificate course designed to empower professionals with the skills to drive successful change in today's complex, multichannel business environment. This programme emphasizes the importance of a customer-centric approach, harnessing data-driven insights to deliver seamless and engaging experiences across all touchpoints.
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Unit 1: Introduction to Omnichannel Change Management
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Unit 2: Understanding Omnichannel Customer Experience
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Unit 3: The Role of Technology in Omnichannel Change Management
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Unit 4: Developing an Omnichannel Strategy
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Unit 5: Implementing an Omnichannel Change Management Plan
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Unit 6: Overcoming Organizational Resistance to Change
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Unit 7: Measuring the Success of an Omnichannel Change Management Initiative
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Unit 8: Building a Culture of Continuous Improvement
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Unit 9: Case Studies in Omnichannel Change Management
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Unit 10: Future Trends in Omnichannel Change Management
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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