Professional Certificate in Omnichannel Support for Retail

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AboutThisCourse

org/professional-certificate/omnichannel-support-for-retail">Professional Certificate in Omnichannel Support for Retail by edX and Purdue University is a vital course for professionals aiming to excel in customer support within the retail industry. This program highlights the importance of seamless, integrated support across various channels, addressing the growing demand for skilled specialists in this area. With a focus on up-to-date strategies and technologies, the curriculum covers essential topics like data-driven decision making, omnichannel support best practices, and effective communication techniques. Completion of this certificate equips learners with in-demand skills, enhancing their career advancement opportunities and preparing them to deliver exceptional support experiences in today's increasingly connected retail landscape.

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CourseDetails

• Omnichannel Support Fundamentals: Understanding Omnichannel Support, Differences between Multichannel and Omnichannel Support, Importance of Omnichannel Support in Retail
• Customer Experience (CX) Management: CX Strategy, Personalization in Retail, Measuring Customer Satisfaction
• Retail Technologies: Overview of Relevant Technologies, CRM Systems, AI and Machine Learning Applications in Retail Support
• Data Analytics for Omnichannel Support: Data Collection and Analysis, Utilizing Customer Data, Creating Actionable Insights
• Omnichannel Support Tools and Processes: Ticketing Systems, Live Chat, Social Media Support, Email Management, Telephony Solutions
• Change Management and Team Leadership: Managing Organizational Change, Leading Support Teams, Building a Customer-Centric Culture
• Communication Skills for Omnichannel Support: Effective Communication Techniques, De-escalation Strategies, Cross-Functional Collaboration
• Compliance and Security: Data Privacy Regulations, Information Security Best Practices, Compliance Management in Omnichannel Support
• Career Development in Omnichannel Support: Career Paths in Retail Support, Continuing Education, Building a Professional Network

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  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN OMNICHANNEL SUPPORT FOR RETAIL
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London School of International Business (LSIB)
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05 May 2025
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