Certificate in Building Rapport and Influence
-- ViewingNowThe Certificate in Building Rapport and Influence is a crucial course that teaches learners how to create positive relationships and effectively communicate in professional environments. This program focuses on essential skills like active listening, persuasion, and empathy, empowering learners to excel in their careers.
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GBP £ 140
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โข Building Rapport: Introduction
โข Understanding Communication Styles
โข Active Listening and Empathy
โข Non-Verbal Communication and Body Language
โข Asking Open-Ended Questions
โข Identifying and Adapting to Client Needs
โข Developing Trust and Credibility
โข Influencing Skills and Persuasive Techniques
โข Maintaining Relationships and Following Up
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