Certificate in Churn Metrics for Success
-- ViewingNowThe Certificate in Churn Metrics for Success is a comprehensive course designed to equip learners with the essential skills needed to combat customer churn and drive business growth. This program delves into the importance of churn metrics, their calculation, and analysis, empowering learners to make data-driven decisions that reduce customer attrition and improve retention.
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โข Understanding Churn
โข Importance of Churn Metrics
โข Types of Churn: Voluntary and Involuntary
โข Churn Rate Calculation
โข Customer Lifetime Value (CLV) and Churn
โข Impact of Churn on Business Growth
โข Churn Analysis Techniques
โข Strategies to Reduce Churn
โข Measuring Success in Churn Reduction
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