Certificate in Social Media Listening & Monitoring
-- ViewingNowThe Certificate in Social Media Listening & Monitoring is a comprehensive course designed to equip learners with the essential skills to analyze and interpret social media data for informed decision-making. This course highlights the importance of social media listening and monitoring in today's digital age, where businesses rely heavily on online conversations to understand their customers' needs and preferences.
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โข Introduction to Social Media Listening & Monitoring
โข Understanding Social Media Metrics & KPIs
โข Setting Up Social Media Monitoring Tools
โข Social Media Data Analysis and Reporting
โข Identifying and Analyzing Social Media Trends
โข Reputation Management and Crisis Communications
โข Social Media Customer Service and Engagement
โข Influencer Marketing and Identifying Brand Advocates
โข Competitive Analysis through Social Media Listening
โข Best Practices in Social Media Listening & Monitoring
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