Masterclass Certificate in Active Listening: Achieving Results
-- ViewingNowThe Masterclass Certificate in Active Listening: Achieving Results is a crucial course designed to enhance communication skills in the workplace. With the increasing industry demand for effective communication, this certification focuses on active listening, a key skill that leads to better understanding, trust, and collaboration.
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GBP £ 140
GBP £ 202
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โข Understanding Active Listening: Definition and Importance
โข The Psychology of Effective Communication: Empathy and Perspective-Taking
โข Active Listening Techniques: Paraphrasing, Reflecting, and Summarizing
โข Non-Verbal Communication: Body Language, Facial Expressions, and Tone of Voice
โข Overcoming Barriers to Active Listening: Bias, Distractions, and Assumptions
โข Active Listening in Conflict Resolution: De-escalating Tension and Finding Common Ground
โข Building Trust and Rapport Through Active Listening: Establishing Connections and Fostering Relationships
โข Active Listening in the Workplace: Improving Collaboration and Productivity
โข Advanced Active Listening Skills: Identifying Emotions, Validating Feelings, and Providing Constructive Feedback
โข Practicing Active Listening: Real-World Scenarios and Role-Playing Exercises
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