Executive Development Programme in IT Service Excellence Leadership
-- ViewingNowThe Executive Development Programme in IT Service Excellence Leadership is a certificate course designed to empower IT professionals with essential skills for career advancement. This program emphasizes the importance of service excellence in the IT industry, where leaders are expected to deliver high-quality services and drive business growth.
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โข IT Service Excellence Leadership Principles
โข ITIL Framework for Service Management
โข Strategic Planning for IT Service Excellence
โข IT Service Delivery & Customer Experience Management
โข IT Service Performance Metrics & KPIs
โข Change & Incident Management for IT Services
โข IT Security & Risk Management for Leaders
โข IT Service Continuity & Disaster Recovery Planning
โข Vendor Management & Outsourcing Strategy
โข Continual Service Improvement in IT Services
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