Professional Certificate in Customer Relationship Management Essentials
-- viewing nowThe Professional Certificate in Customer Relationship Management (CRM) Essentials is a vital course designed to equip learners with the necessary skills to excel in CRM. With the increasing importance of customer experience in today's business landscape, CRM has become a critical function for organizations to manage customer relationships effectively.
5,734+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• CRM
• Understanding Customers: Psychology and Behavior
• Customer Segmentation and Profiling
• Effective Communication in CRM
• Customer Lifecycle Management
• Customer Service and Support
• Sales Force Automation
• CRM Technology and Software Solutions
• Measuring CRM Success: Metrics and Analytics
• Data Privacy and Security in CRM
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate