Professional Certificate in Customer Relationship Management Essentials
-- ViewingNowThe Professional Certificate in Customer Relationship Management (CRM) Essentials is a vital course designed to equip learners with the necessary skills to excel in CRM. With the increasing importance of customer experience in today's business landscape, CRM has become a critical function for organizations to manage customer relationships effectively.
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โข CRM
โข Understanding Customers: Psychology and Behavior
โข Customer Segmentation and Profiling
โข Effective Communication in CRM
โข Customer Lifecycle Management
โข Customer Service and Support
โข Sales Force Automation
โข CRM Technology and Software Solutions
โข Measuring CRM Success: Metrics and Analytics
โข Data Privacy and Security in CRM
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