Certificate in Modern Marketing: Customer Journey Mapping
-- viewing nowThe Certificate in Modern Marketing: Customer Journey Mapping is a comprehensive course that focuses on the crucial aspect of understanding and optimizing the customer journey. This certification equips learners with essential skills to create data-driven, customer-centric marketing strategies that drive business growth.
6,344+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Unit 1: Introduction to Customer Journey Mapping
• Unit 2: Understanding the Customer Experience (CX)
• Unit 3: Mapping the Customer Journey
• Unit 4: Touchpoints and Channels in Customer Journey
• Unit 5: Customer Journey Mapping Tools and Techniques
• Unit 6: Analyzing Customer Journey Data
• Unit 7: Improving Customer Experience with Journey Mapping
• Unit 8: Personalization in Customer Journey Mapping
• Unit 9: Creating a Customer-Centric Culture
• Unit 10: Measuring the Impact of Customer Journey Mapping
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate