Executive Development Programme Assertive Communication in Business
-- viewing nowThe Executive Development Programme in Assertive Communication for Business is a certificate course designed to empower professionals with the ability to communicate effectively and assertively in the workplace. This program emphasizes the importance of clear, confident, and respectful communication to build strong relationships, influence decision-making, and drive business results.
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Course Details
• Understanding Assertive Communication: definitions, benefits, and common myths
• The Assertive Communication Model: expressing thoughts, feelings, and needs effectively
• Active Listening and Empathy: the foundation of assertive communication
• Recognizing and Managing Emotions: emotional intelligence in assertive communication
• Assertiveness Techniques: broken records, fogging, and other powerful strategies
• Non-Verbal Communication: body language, facial expressions, and tone of voice
• Handling Conflict Assertively: resolving disputes and maintaining relationships
• Difficult Conversations: delivering negative feedback, saying no, and negotiating with confidence
• Building and Maintaining Rapport: establishing trust and respect with assertiveness
• Cultural Sensitivity and Assertiveness: adapting communication styles in a global business environment
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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