Executive Development Programme Assertive Communication in Business
-- ViewingNowThe Executive Development Programme in Assertive Communication for Business is a certificate course designed to empower professionals with the ability to communicate effectively and assertively in the workplace. This program emphasizes the importance of clear, confident, and respectful communication to build strong relationships, influence decision-making, and drive business results.
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โข Understanding Assertive Communication: definitions, benefits, and common myths
โข The Assertive Communication Model: expressing thoughts, feelings, and needs effectively
โข Active Listening and Empathy: the foundation of assertive communication
โข Recognizing and Managing Emotions: emotional intelligence in assertive communication
โข Assertiveness Techniques: broken records, fogging, and other powerful strategies
โข Non-Verbal Communication: body language, facial expressions, and tone of voice
โข Handling Conflict Assertively: resolving disputes and maintaining relationships
โข Difficult Conversations: delivering negative feedback, saying no, and negotiating with confidence
โข Building and Maintaining Rapport: establishing trust and respect with assertiveness
โข Cultural Sensitivity and Assertiveness: adapting communication styles in a global business environment
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