Executive Development Programme in Building Relationships with Email
-- viewing nowThe Executive Development Programme in Building Relationships with Email is a certificate course designed to enhance professional communication skills, particularly via email. In today's digital age, effective email etiquette and relationship-building are crucial for career advancement and business success.
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Course Details
• Email Etiquette: Understanding the importance of email etiquette, proper salutations, sign-offs, and formatting.
• Effective Communication: Crafting clear, concise, and compelling messages that resonate with the recipient.
• Building Rapport: Developing a professional and friendly tone, using personalized content, and expressing gratitude.
• Active Listening: Responding to emails promptly and engaging in meaningful dialogues.
• Managing Expectations: Setting clear goals, timelines, and deadlines to ensure alignment and timely follow-ups.
• Conflict Resolution: Addressing and resolving conflicts, misunderstandings, and disagreements through effective and respectful communication.
• Email Management: Strategies for organizing, prioritizing, and managing high volumes of emails, including filtering, flagging, and categorizing emails.
• Effective Use of Tools: Leveraging email tools, features, and integrations for improved productivity and efficiency.
• Data Security: Protecting sensitive information, complying with data protection policies and procedures, and safeguarding against cyber threats.
• Assessment: Evaluating email communication skills, identifying areas for improvement, and setting goals for continued growth and development.
Note: These units are designed to be flexible and adaptable to different contexts, audiences, and learning objectives. Feel free to modify, expand, or rearrange the units to best suit your needs.
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Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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