Executive Development Programme in Building Relationships with Email
-- ViewingNowThe Executive Development Programme in Building Relationships with Email is a certificate course designed to enhance professional communication skills, particularly via email. In today's digital age, effective email etiquette and relationship-building are crucial for career advancement and business success.
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โข Email Etiquette: Understanding the importance of email etiquette, proper salutations, sign-offs, and formatting.
โข Effective Communication: Crafting clear, concise, and compelling messages that resonate with the recipient.
โข Building Rapport: Developing a professional and friendly tone, using personalized content, and expressing gratitude.
โข Active Listening: Responding to emails promptly and engaging in meaningful dialogues.
โข Managing Expectations: Setting clear goals, timelines, and deadlines to ensure alignment and timely follow-ups.
โข Conflict Resolution: Addressing and resolving conflicts, misunderstandings, and disagreements through effective and respectful communication.
โข Email Management: Strategies for organizing, prioritizing, and managing high volumes of emails, including filtering, flagging, and categorizing emails.
โข Effective Use of Tools: Leveraging email tools, features, and integrations for improved productivity and efficiency.
โข Data Security: Protecting sensitive information, complying with data protection policies and procedures, and safeguarding against cyber threats.
โข Assessment: Evaluating email communication skills, identifying areas for improvement, and setting goals for continued growth and development.
Note: These units are designed to be flexible and adaptable to different contexts, audiences, and learning objectives. Feel free to modify, expand, or rearrange the units to best suit your needs.
Happy learning!
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