Certificate in Negotiation: Managing Difficult Conversations
-- ViewingNowThe Certificate in Negotiation: Managing Difficult Conversations is a comprehensive course designed to empower professionals with the necessary skills to navigate complex negotiations and challenging discussions. This program’s significance lies in its practical approach to developing essential communication and problem-solving abilities, which are highly sought after in today’s dynamic business environment.
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โข Understanding Negotiation: Fundamentals and Key Concepts
โข Preparing for Difficult Conversations: Setting Objectives and Gathering Information
โข Effective Communication: Listening, Questioning, and Clarifying
โข Managing Emotions: Empathy, Rapport, and Self-Regulation
โข Overcoming Obstacles: Identifying Interests and Creating Value
โข Negotiating in Challenging Scenarios: Power Dynamics, Cultural Differences, and Ethical Considerations
โข Closing the Deal: Bargaining, Concession, and Agreement Writing
โข Post-Negotiation: Evaluation, Learning, and Relationship Management
โข Conflict Resolution: Mediation, Arbitration, and Collaborative Problem-Solving
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