Certificate in Negotiation: Managing Difficult Conversations
-- ViewingNowThe Certificate in Negotiation: Managing Difficult Conversations is a comprehensive course designed to empower professionals with the necessary skills to navigate complex negotiations and challenging discussions. This program’s significance lies in its practical approach to developing essential communication and problem-solving abilities, which are highly sought after in today’s dynamic business environment.
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⢠Understanding Negotiation: Fundamentals and Key Concepts
⢠Preparing for Difficult Conversations: Setting Objectives and Gathering Information
⢠Effective Communication: Listening, Questioning, and Clarifying
⢠Managing Emotions: Empathy, Rapport, and Self-Regulation
⢠Overcoming Obstacles: Identifying Interests and Creating Value
⢠Negotiating in Challenging Scenarios: Power Dynamics, Cultural Differences, and Ethical Considerations
⢠Closing the Deal: Bargaining, Concession, and Agreement Writing
⢠Post-Negotiation: Evaluation, Learning, and Relationship Management
⢠Conflict Resolution: Mediation, Arbitration, and Collaborative Problem-Solving
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