Professional Certificate in Hospitality Service Recovery
-- ViewingNowThe Professional Certificate in Hospitality Service Recovery is a crucial course for those in the hospitality industry. It focuses on teaching learners how to handle service failures and turn them into opportunities for customer satisfaction and loyalty.
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• Service Recovery Techniques
• Effective Communication in Service Recovery
• Understanding Customer Expectations and Perceptions
• Problem Solving and Decision Making in Service Recovery
• Managing Customer Complaints and Feedback
• Legal and Ethical Considerations in Service Recovery
• Service Recovery Metrics and Measurement
• Emotional Intelligence in Service Recovery
• Building Customer Loyalty through Service Recovery
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