Professional Certificate in Hospitality Service Recovery

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The Professional Certificate in Hospitality Service Recovery is a crucial course for those in the hospitality industry. It focuses on teaching learners how to handle service failures and turn them into opportunities for customer satisfaction and loyalty.

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AboutThisCourse

With the increasing demand for high-quality customer service in the hospitality industry, this certificate course is more relevant than ever. It equips learners with essential skills such as problem-solving, communication, and empathy, which are vital for career advancement in hospitality management. By completing this course, learners will not only enhance their service recovery skills but also demonstrate their commitment to providing exceptional customer experiences. Invest in your career today with the Professional Certificate in Hospitality Service Recovery and stand out in the competitive hospitality industry.

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CourseDetails

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• Service Recovery Techniques
• Effective Communication in Service Recovery
• Understanding Customer Expectations and Perceptions
• Problem Solving and Decision Making in Service Recovery
• Managing Customer Complaints and Feedback
• Legal and Ethical Considerations in Service Recovery
• Service Recovery Metrics and Measurement
• Emotional Intelligence in Service Recovery
• Building Customer Loyalty through Service Recovery

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN HOSPITALITY SERVICE RECOVERY
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London School of International Business (LSIB)
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05 May 2025
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