Certificate in Hospitality Staff Training & Development
-- ViewingNowThe Certificate in Hospitality Staff Training & Development is a comprehensive course designed to meet the growing industry demand for skilled trainers and developers. This program emphasizes the importance of effective training and development in ensuring high-quality service and guest satisfaction in the hospitality sector.
2,206+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Hospitality Industry Overview – Understanding the hospitality industry, its structure, and key players.
โข Customer Service in Hospitality – Importance of exceptional customer service, communication skills, and problem-solving techniques.
โข Training and Development Techniques – Methods and best practices for staff training, including onboarding, coaching, and performance management.
โข Leadership and Team Management – Developing leadership skills, managing teams, and fostering a positive work environment.
โข Conflict Resolution and Interpersonal Skills – Handling conflicts, managing difficult conversations, and promoting a culture of respect and collaboration.
โข Hospitality Operations Management – Overview of hospitality operations, including front-office, housekeeping, food and beverage, and maintenance.
โข Health and Safety Regulations – Compliance with local, state, and federal regulations related to health and safety in the hospitality industry.
โข Diversity, Equity, and Inclusion – Understanding the importance of diversity, equity, and inclusion in the workplace, and promoting a culture of respect and acceptance.
โข Professional Development Planning – Developing a career plan, setting goals, and identifying opportunities for professional growth and advancement.
Note: The above list is not exhaustive and may vary depending on the specific needs and goals of the training program.
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