Executive Development Programme in CX and Client Relationships
-- ViewingNowThe Executive Development Programme in CX and Client Relationships is a certificate course designed to enhance professionals' skills in customer experience and client relationship management. This programme emphasizes the importance of understanding customer needs, building strong relationships, and delivering exceptional service to drive business growth.
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โข Understanding Customer Experience (CX): An Overview
โข Importance of Client Relationship Management
โข Developing a CX Strategy for Business Growth
โข Customer Journey Mapping and Analysis
โข Personalization and Customer Segmentation
โข Building and Managing Customer Relationships
โข Measuring CX and Client Satisfaction
โข Leveraging Technology for Improved CX
โข Turning Customer Feedback into Actionable Insights
โข Case Studies: Successful CX and Client Relationship Management
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