Executive Development Programme in CX and Client Relationships

Name: Executive Development Programme in CX and Client Relationships
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The Executive Development Programme in CX and Client Relationships is a certificate course designed to enhance professionals' skills in customer experience and client relationship management. This programme emphasizes the importance of understanding customer needs, building strong relationships, and delivering exceptional service to drive business growth.

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AboutThisCourse

In today's competitive market, there is a high industry demand for professionals who can excel in CX and client relationships. This course equips learners with essential skills to meet this demand and advance their careers. Learners will gain practical knowledge in areas such as customer journey mapping, voice of the customer (VoC) programmes, customer-centric culture, and relationship-building strategies. By completing this programme, learners will be able to demonstrate their expertise in CX and client relationship management, making them attractive candidates for leadership roles and career advancement opportunities. By focusing on the latest industry trends and best practices, this course ensures that learners are well-prepared to make a positive impact on their organizations' customer experience and client relationships.

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CourseDetails

• Understanding Customer Experience (CX): An Overview
• Importance of Client Relationship Management
• Developing a CX Strategy for Business Growth
• Customer Journey Mapping and Analysis
• Personalization and Customer Segmentation
• Building and Managing Customer Relationships
• Measuring CX and Client Satisfaction
• Leveraging Technology for Improved CX
• Turning Customer Feedback into Actionable Insights
• Case Studies: Successful CX and Client Relationship Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX AND CLIENT RELATIONSHIPS

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London School of International Business (LSIB)

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05 May 2025

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