Global Certificate in Customer Experience Mapping
-- ViewingNowThe Global Certificate in Customer Experience (CX) Mapping course is a comprehensive program designed to empower professionals with the skills to understand and optimize customer journeys. This course highlights the importance of CX mapping in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping
โข Steps in Creating a CX Map
โข Tools and Techniques for CX Mapping
โข CX Mapping Best Practices
โข Measuring and Analyzing CX
โข Design Thinking and CX Mapping
โข CX Mapping for Digital Transformation
โข Improving Customer Experience with CX Mapping
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