Global Certificate in Customer Experience Mapping

Name: Global Certificate in Customer Experience Mapping
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The Global Certificate in Customer Experience (CX) Mapping course is a comprehensive program designed to empower professionals with the skills to understand and optimize customer journeys. This course highlights the importance of CX mapping in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.

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AboutThisCourse

With the growing demand for CX professionals, this course provides a timely opportunity for learners to advance their careers. It equips them with essential skills in mapping customer journeys, identifying pain points, and implementing solutions that drive business growth. Learners will gain hands-on experience with industry-leading CX mapping tools and methodologies, preparing them to lead CX initiatives in their organizations. By completing this course, learners will demonstrate their commitment to delivering exceptional customer experiences, a skill highly sought after in various industries. This certification serves as a valuable addition to any professional's resume, increasing their marketability and potential for career advancement.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Steps in Creating a CX Map
• Tools and Techniques for CX Mapping
• CX Mapping Best Practices
• Measuring and Analyzing CX
• Design Thinking and CX Mapping
• CX Mapping for Digital Transformation
• Improving Customer Experience with CX Mapping

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE MAPPING

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London School of International Business (LSIB)

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05 May 2025

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