Masterclass Certificate in Retention through Technology
-- ViewingNowThe Masterclass Certificate in Retention through Technology is a comprehensive course designed to equip learners with the essential skills needed to excel in the modern workplace. This course emphasizes the importance of using technology to improve customer and employee retention, a critical concern for businesses today.
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โข Unit 1: Introduction to Retention through Technology
โข Unit 2: Understanding Customer Churn Rate & Its Impact
โข Unit 3: Technology Tools for Retention Analytics
โข Unit 4: Leveraging AI & Machine Learning for Retention
โข Unit 5: Personalization Strategies in Customer Retention
โข Unit 6: The Role of CRM in Retention Marketing
โข Unit 7: Mobile & Web-Based Retention Techniques
โข Unit 8: Social Media Listening & Engagement for Retention
โข Unit 9: Data-Driven Customer Segmentation & Targeting
โข Unit 10: Retention Metrics & KPIs for Measuring Success
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