Certificate in Customer Interaction Fundamentals
-- ViewingNowThe Certificate in Customer Interaction Fundamentals is a comprehensive course designed to empower learners with critical skills in customer interaction. This program highlights the importance of effective communication, problem-solving, and empathy in building and maintaining customer relationships.
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GBP £ 140
GBP £ 202
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โข Understanding Customer Interaction
โข Effective Communication Skills
โข Listening and Questioning Techniques
โข Handling Customer Complaints and Queries
โข Building Customer Rapport and Relationships
โข Cross-cultural Customer Interaction
โข Customer Interaction Channels and Platforms
โข Customer Feedback and Continuous Improvement
โข Telephone and Email Etiquette
โข Sales and Upselling Techniques in Customer Interaction
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