Certificate in Customer Interaction Fundamentals

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The Certificate in Customer Interaction Fundamentals is a comprehensive course designed to empower learners with critical skills in customer interaction. This program highlights the importance of effective communication, problem-solving, and empathy in building and maintaining customer relationships.

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AboutThisCourse

In today's customer-centric world, there is high industry demand for professionals who can deliver exceptional customer experiences. This course equips learners with the essential skills to meet and exceed customer expectations, leading to increased customer satisfaction and loyalty. By completing this course, learners will gain a deep understanding of customer interaction best practices, enabling them to provide superior customer service, handle customer complaints effectively, and contribute to a positive customer experience culture in their organizations. This certificate course is an excellent stepping stone for career advancement in any customer-facing role.

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CourseDetails

• Understanding Customer Interaction
• Effective Communication Skills
• Listening and Questioning Techniques
• Handling Customer Complaints and Queries
• Building Customer Rapport and Relationships
• Cross-cultural Customer Interaction
• Customer Interaction Channels and Platforms
• Customer Feedback and Continuous Improvement
• Telephone and Email Etiquette
• Sales and Upselling Techniques in Customer Interaction

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER INTERACTION FUNDAMENTALS
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London School of International Business (LSIB)
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05 May 2025
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