Professional Certificate in Customer Advocacy & Digital Communication
-- ViewingNowThe Professional Certificate in Customer Advocacy & Digital Communication is a comprehensive course designed to empower learners with essential skills for career advancement in today's digital world. This course focuses on customer advocacy, a critical aspect of business success, and digital communication, a vital skill in the modern workplace.
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โข Unit 1: Introduction to Customer Advocacy & Digital Communication
โข Unit 2: Understanding Customer Experience (CX) & Its Importance
โข Unit 3: Building & Maintaining Customer Relationships
โข Unit 4: Digital Communication Channels & Platforms
โข Unit 5: Customer Advocacy Strategies in the Digital Age
โข Unit 6: Social Media Listening & Engagement
โข Unit 7: Crafting Effective & Personalized Communications
โข Unit 8: Measuring Customer Advocacy & Digital Communication Success
โข Unit 9: Navigating Crisis Management in Digital Communication
โข Unit 10: Emerging Trends in Customer Advocacy & Digital Communication
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