Professional Certificate in Customer Advocacy & Digital Communication

Name: Professional Certificate in Customer Advocacy & Digital Communication
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The Professional Certificate in Customer Advocacy & Digital Communication is a comprehensive course designed to empower learners with essential skills for career advancement in today's digital world. This course focuses on customer advocacy, a critical aspect of business success, and digital communication, a vital skill in the modern workplace.

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AboutThisCourse

In this course, learners will gain practical knowledge and skills in developing and implementing customer advocacy strategies, managing customer relationships, and utilizing digital communication tools to engage with customers effectively. The course is industry-demand driven, with a focus on real-world applications, providing learners with a competitive edge in the job market. By completing this course, learners will be equipped with the skills and knowledge to build and maintain strong customer relationships, communicate effectively in a digital environment, and drive customer loyalty and advocacy. These skills are essential for career advancement in various industries, including marketing, customer service, and sales.

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CourseDetails

• Unit 1: Introduction to Customer Advocacy & Digital Communication
• Unit 2: Understanding Customer Experience (CX) & Its Importance
• Unit 3: Building & Maintaining Customer Relationships
• Unit 4: Digital Communication Channels & Platforms
• Unit 5: Customer Advocacy Strategies in the Digital Age
• Unit 6: Social Media Listening & Engagement
• Unit 7: Crafting Effective & Personalized Communications
• Unit 8: Measuring Customer Advocacy & Digital Communication Success
• Unit 9: Navigating Crisis Management in Digital Communication
• Unit 10: Emerging Trends in Customer Advocacy & Digital Communication

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CUSTOMER ADVOCACY & DIGITAL COMMUNICATION

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London School of International Business (LSIB)

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05 May 2025

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