Certificate in Customer Advocacy: Building Relationships
-- ViewingNowThe Certificate in Customer Advocacy: Building Relationships is a comprehensive course designed to empower learners with the essential skills needed to excel in customer-facing roles. This course highlights the importance of building and maintaining strong relationships with customers, a critical factor in driving business growth and success.
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โข Understanding Customer Advocacy: This unit will cover the basics of customer advocacy, including its definition, benefits, and how it differs from customer service. โข Building Customer Relationships: This unit will focus on the essential skills and strategies for building strong, long-lasting relationships with customers, including active listening, empathy, and communication. โข Customer Experience Management: This unit will cover the key principles of customer experience management, including creating customer journey maps, measuring customer satisfaction, and using customer feedback to drive continuous improvement. โข Handling Customer Complaints and Conflicts: This unit will provide practical guidance on how to handle customer complaints and conflicts effectively, including de-escalation techniques, problem-solving strategies, and negotiation skills. โข Developing Customer Advocacy Programs: This unit will cover the essential elements of successful customer advocacy programs, including identifying and engaging advocate customers, creating advocacy content, and measuring program impact. โข Leveraging Social Media for Customer Advocacy: This unit will explore how social media can be used to build and strengthen customer relationships, including strategies for social listening, engagement, and influencer marketing. โข Ethics and Compliance in Customer Advocacy: This unit will cover the ethical and legal considerations of customer advocacy, including data privacy, confidentiality, and compliance with relevant regulations. โข Metrics and Analytics for Customer Advocacy: This unit will cover the key performance indicators (KPIs) for measuring the success of customer advocacy programs, including customer satisfaction, loyalty, and advocacy. โข Best Practices in Customer Advocacy: This unit will provide a summary of the best practices in customer advocacy, including real-world case studies, success stories, and lessons learned.
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