Executive Development Programme in Managing Modern SLAs
-- ViewingNowThe Executive Development Programme in Managing Modern SLAs is a certificate course designed to empower professionals with the necessary skills to manage and negotiate effective Service Level Agreements (SLAs). This programme is critical for careers in today's service-oriented industries where SLAs are paramount for business relationships.
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โข Understanding SLAs: Key Concepts and Best Practices
โข Service Level Agreement Development: Process and Framework
โข Metrics and Measurements for Managing SLAs
โข Balancing SLAs with Business Objectives: A Holistic Approach
โข SLAs and Customer Relationship Management
โข Managing Vendor Performance: SLAs and Contract Negotiation
โข Continuous Improvement of SLAs: Monitoring, Reviewing, and Adjusting
โข Technology and Tools for Managing SLAs
โข Legal and Compliance Considerations in SLAs
โข Case Studies: Successful SLA Management in Modern Organizations
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