Executive Development Programme in Managing Modern SLAs

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The Executive Development Programme in Managing Modern SLAs is a certificate course designed to empower professionals with the necessary skills to manage and negotiate effective Service Level Agreements (SLAs). This programme is critical for careers in today's service-oriented industries where SLAs are paramount for business relationships.

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The course content includes SLA best practices, negotiation strategies, performance measurement, and SLA lifecycle management. Learners will gain a deep understanding of SLAs, their importance, and how to leverage them for improved service delivery and business growth. By the end of this course, learners will be able to define, implement, monitor, and review SLAs effectively. This will not only enhance their career advancement opportunities but also contribute significantly to their organization's success. The demand for such skills is high, making this course a valuable investment for any professional involved in service management.

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โ€ข Understanding SLAs: Key Concepts and Best Practices
โ€ข Service Level Agreement Development: Process and Framework
โ€ข Metrics and Measurements for Managing SLAs
โ€ข Balancing SLAs with Business Objectives: A Holistic Approach
โ€ข SLAs and Customer Relationship Management
โ€ข Managing Vendor Performance: SLAs and Contract Negotiation
โ€ข Continuous Improvement of SLAs: Monitoring, Reviewing, and Adjusting
โ€ข Technology and Tools for Managing SLAs
โ€ข Legal and Compliance Considerations in SLAs
โ€ข Case Studies: Successful SLA Management in Modern Organizations

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN MANAGING MODERN SLAS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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