Global Certificate in CRM and Customer Relationship Mastery
-- ViewingNowThe Global Certificate in CRM and Customer Relationship Mastery is a comprehensive course designed to enhance your skills in Customer Relationship Management (CRM). This certification program focuses on the importance of CRM in today's business world and how it can be used to drive sales, improve customer service, and increase profitability.
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⢠CRM
⢠Customer Relationship Management Principles
⢠Understanding Customers: Psychology and Behavior
⢠CRM Strategy and Implementation
⢠Customer Segmentation and Targeting
⢠Customer Engagement and Retention
⢠CRM Data Analysis and Reporting
⢠CRM Software and Tools
⢠Multi-channel CRM and Omnichannel Strategies
⢠Ethics in CRM and Customer Data Management
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