Executive Development Programme in Building High-Performance Customer Teams
-- ViewingNowThe Executive Development Programme in Building High-Performance Customer Teams is a certificate course designed to empower professionals in managing and leading high-performing customer-facing teams. In today's customer-centric world, the demand for such courses is on the rise, as businesses recognize the importance of delivering exceptional customer experiences.
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⢠Unit 1: Building High-Performance Customer Teams
⢠Unit 2: Understanding Customer Behavior and Needs
⢠Unit 3: Developing Effective Customer Communication Strategies
⢠Unit 4: Managing Customer Conflict and Difficult Situations
⢠Unit 5: Motivating and Engaging Customer-Facing Teams
⢠Unit 6: Leveraging Data and Analytics to Drive Customer Success
⢠Unit 7: Fostering a Customer-Centric Culture within the Organization
⢠Unit 8: Creating and Implementing Customer Feedback Loops
⢠Unit 9: Developing and Executing Customer Retention Strategies
⢠Unit 10: Continuously Improving Customer Team Performance
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