Global Certificate Assertive Communication in Tech
-- ViewingNowThe Global Certificate in Assertive Communication in Tech is a crucial course designed to empower tech professionals with effective communication skills. In an industry where technical expertise often takes center stage, this course highlights the importance of clear, confident, and respectful communication to drive success.
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⢠Understanding Assertive Communication: This unit will cover the basics of assertive communication, including its definition, benefits, and how it differs from other communication styles such as passive, aggressive, and manipulative.
⢠Active Listening Skills: This unit will focus on the importance of active listening in assertive communication, including techniques for improving listening skills and understanding non-verbal cues.
⢠Expressing Yourself Clearly: This unit will teach learners how to express their thoughts, feelings, and needs clearly and effectively, including how to use "I" statements and avoid blaming language.
⢠Conflict Resolution: This unit will cover strategies for resolving conflicts in a assertive manner, including negotiation, compromise, and finding common ground.
⢠Handling Objections and Criticism: This unit will teach learners how to handle objections and criticism in a assertive way, including how to respond to difficult questions and maintain composure under pressure.
⢠Building and Maintaining Relationships: This unit will focus on the role of assertive communication in building and maintaining relationships, including how to give and receive feedback and how to establish boundaries.
⢠Assertive Communication in Virtual Environments: This unit will cover the unique challenges of assertive communication in virtual environments, including how to effectively communicate via email, chat, and video conferencing.
⢠Assertive Communication in a Diverse Workplace: This unit will teach learners how to communicate assertively in a diverse workplace, including how to navigate cultural differences and avoid unconscious biases.
⢠Practicing Assertive Communication: This unit will provide learners with opportunities to practice and apply their assertive communication skills, including role-plays, simulations, and group discussions.
⢠Creating a Culture of Assertive Communication: This unit will focus on how to create a culture of assertive communication within an organization, including how to lead by example and foster a supportive and open environment.
This Global Certificate in Assertive Communication in Tech will equip learners with the skills and knowledge needed to communicate assertively and effectively in a variety of professional settings. Learners will gain an understanding of the
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