Advanced Certificate in Journey Mapping with Data
-- ViewingNowThe Advanced Certificate in Journey Mapping with Data course is a comprehensive program designed to equip learners with the essential skills needed to excel in customer experience (CX) management. This course is of utmost importance in today's business landscape where customer satisfaction is a top priority for organizations worldwide.
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⢠Journey Mapping Foundations
⢠Data Analysis for Customer Journeys
⢠Designing Journey Mapping Workshops
⢠Quantitative Data Collection Techniques
⢠Qualitative Data Collection Techniques
⢠Data Visualization in Journey Mapping
⢠Implementing Data-Driven Journey Maps
⢠Measuring and Evaluating Journey Mapping Success
⢠Advanced Journey Mapping Case Studies
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