Certificate in Restaurant Customer Engagement
-- ViewingNowThe Certificate in Restaurant Customer Engagement course is a professional development program designed to enhance the skills of individuals in the restaurant industry. This course emphasizes the importance of customer engagement in driving restaurant success, providing a comprehensive understanding of customer interaction strategies, loyalty programs, and data-driven decision making.
5,110+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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⢠Restaurant Customer Service Fundamentals: Understanding the basics of customer service, including effective communication, problem-solving, and handling difficult situations.
⢠Building Customer Relationships: Developing strategies to create loyal customers, such as personalized interactions, recognizing customer preferences, and following up after visits.
⢠Dining Experience Design: Creating a welcoming and memorable atmosphere for guests, from the ambiance and decor to the music and lighting.
⢠Menu Engineering: Designing menus that are visually appealing, easy to read, and encourage upselling, while also considering food cost and profitability.
⢠Handling Customer Feedback: Responding to customer feedback, both positive and negative, in a professional and constructive manner, and using it to improve the restaurant experience.
⢠Restaurant Marketing and Promotions: Utilizing various marketing channels, such as social media, email marketing, and loyalty programs, to engage customers and drive sales.
⢠Managing Customer Expectations: Setting realistic expectations for customers, managing their perceptions, and exceeding their expectations when possible.
⢠Customer Engagement Metrics: Measuring and tracking customer engagement, including metrics such as customer satisfaction, loyalty, and lifetime value.
⢠Building a Customer-Centric Culture: Creating a culture within the restaurant that prioritizes customer needs and values their feedback, from hiring and training staff to soliciting and acting on customer feedback.
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