Masterclass Certificate in CRM: The Science of Customer Loyalty
-- ViewingNowThe Masterclass Certificate in CRM: The Science of Customer Loyalty is a comprehensive course that equips learners with essential skills for career advancement in customer relationship management. This course emphasizes the importance of CRM in creating customer loyalty and driving business success.
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⢠CRM Fundamentals
⢠Understanding Customer Segmentation
⢠The Role of Data in CRM
⢠Building Customer Relationships
⢠Customer Loyalty Metrics and KPIs
⢠Personalization Strategies in CRM
⢠Multi-Channel CRM and Omnichannel Engagement
⢠CRM Analytics and Insights
⢠Implementing and Managing CRM Systems
⢠Ethics and Privacy in CRM
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