Professional Certificate in Twitter for Support Teams

Name: Professional Certificate in Twitter for Support Teams
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The Professional Certificate in Twitter for Support Teams is a valuable course designed to equip learners with the essential skills needed to manage and leverage Twitter for customer support in the modern digital landscape. In today's fast-paced business world, the importance of social media as a customer support channel cannot be overstated.

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AboutThisCourse

This course teaches learners how to harness the power of Twitter to provide excellent customer support, build brand loyalty, and drive business growth. With a focus on industry best practices, real-world examples, and hands-on learning, this course is in high demand as more and more organizations recognize the value of social media for customer support. By completing this course, learners will gain a deep understanding of Twitter's features and capabilities, as well as the tools and strategies needed to provide effective support through this platform. This knowledge is essential for career advancement in fields such as customer support, social media management, and digital marketing, making this course an excellent investment in professional development.

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CourseDetails

• Understanding Twitter for Support Teams
• Setting Up a Twitter Account for Support
• Creating a Winning Twitter Support Strategy
• Tweeting: Best Practices and Engagement Techniques
• Handling Customer Queries and Complaints on Twitter
• Monitoring and Measuring Twitter Support Performance
• Utilizing Twitter Tools for Efficient Support
• Building a Strong Twitter Support Community
• Security and Privacy for Twitter Support Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN TWITTER FOR SUPPORT TEAMS

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London School of International Business (LSIB)

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05 May 2025

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