Executive Development Programme in Building a Connected Customer Experience

Name: Executive Development Programme in Building a Connected Customer Experience
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The Executive Development Programme in Building a Connected Customer Experience is a certificate course designed to emphasize the importance of understanding and meeting customer needs in today's interconnected world. The program addresses the growing industry demand for professionals who can create seamless and engaging customer experiences across various touchpoints.

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AboutThisCourse

Through immersive learning experiences, the course equips learners with essential skills such as customer journey mapping, data-driven decision making, and cross-functional collaboration. These skills empower learners to design and implement customer-centric strategies that drive business growth and customer loyalty. By completing this program, learners demonstrate their commitment to delivering exceptional customer experiences, which is a critical differentiator in a competitive marketplace. This course provides a valuable opportunity for professionals to advance their careers and make a positive impact on their organizations by putting customers at the heart of everything they do.

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CourseDetails

• Customer Experience (CX) Strategy: Understanding the importance of a CX strategy, its components, and how to develop and implement it.
• Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize experiences.
• Voice of the Customer (VoC) Programs: Understanding the importance of listening to customer feedback and implementing VoC programs.
• Customer Analytics: Analyzing customer data to gain insights and improve CX.
• Digital Transformation and CX: Exploring how digital technologies are changing CX and how to leverage them.
• Employee Engagement and CX: Understanding the link between employee engagement and CX, and how to improve both.
• Customer-Centric Culture: Developing a customer-centric culture within the organization.
• CX Metrics and KPIs: Learning how to measure CX using metrics and KPIs, and how to use these insights to improve CX.
• Innovation in CX: Exploring new trends and innovations in CX, and how to apply them.

CareerPath

The **Executive Development Programme in Building a Connected Customer Experience** is a comprehensive course designed to equip professionals with the necessary skills to excel in the ever-evolving customer experience landscape in the UK. The programme delves into job market trends, salary ranges, and skill demand across various customer-centric roles. This 3D pie chart showcases the percentage distribution of professionals in several key customer experience roles: 1. **Customer Experience Manager**: With a 25% share, these professionals ensure a seamless and engaging customer journey across various touchpoints. 2. **UX/UI Designer**: Representing 20%, UX/UI designers focus on user experience and interface design to create intuitive and visually appealing digital products. 3. **Customer Service Manager**: With 15%, these managers oversee teams that directly interact with customers, addressing their concerns and ensuring satisfaction. 4. **Data Analyst**: Playing a crucial 18% role, data analysts interpret customer data and provide valuable insights to inform strategic decisions. 5. **Marketing Specialist**: Comprising 22%, marketing specialists leverage data-driven strategies to effectively communicate and promote the brand's value proposition. The programme is tailored to address the growing demand for professionals with these skill sets, offering a unique opportunity for career advancement and growth. Dive into this engaging and industry-relevant programme to become a sought-after expert in the UK's customer experience sector.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A CONNECTED CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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