Global Certificate in CX Mastery for Banking

Name: Global Certificate in CX Mastery for Banking
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The Global Certificate in CX Mastery for Banking is a comprehensive course designed to meet the growing industry demand for customer experience (CX) professionals in the banking sector. This course emphasizes the importance of CX in banking, teaching learners how to deliver exceptional customer service, build customer loyalty, and drive business growth.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills necessary for career advancement in the banking industry. They will learn how to leverage data-driven insights, design customer-centric strategies, and utilize advanced technologies to improve CX. The course also covers critical topics such as regulatory compliance, risk management, and digital transformation in banking. In today's highly competitive banking landscape, a strong focus on CX is crucial for success. This course provides learners with the knowledge and skills needed to stand out in the industry, making it an excellent investment for anyone looking to advance their career in banking.

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CourseDetails

• Customer Experience (CX) Fundamentals: Understanding CX, its importance, and its impact on banking
• CX Strategy for Banking: Developing a customer-centric strategy in the banking industry
• Customer Journey Mapping: Identifying and optimizing customer touchpoints in banking
• Voice of the Customer (VoC) Programs: Gathering and utilizing customer feedback in banking
• Employee Experience (EX): The role of employee engagement in delivering exceptional CX
• Data-Driven CX: Leveraging data analytics for CX insights and decision-making in banking
• CX Metrics & KPIs: Measuring and tracking CX success in the banking sector
• Digital CX Transformation: Implementing digital solutions for improved banking CX
• CX Innovation & Future Trends: Exploring emerging CX technologies and trends in banking

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CX MASTERY FOR BANKING

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London School of International Business (LSIB)

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05 May 2025

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